Mix and Match

Shipping policy

Shipping and Delivery Policy – We Lovers Beauty

At We Lovers Beauty, we strive to ensure a smooth and efficient shipping process. Our shipping policy ensures transparency and a reliable experience for our customers in United Kingdom. 

1. Shipping Methods and Costs

  • We offer various shipping options based on your location. Available methods and costs will be displayed during checkout.

  • Shipping fees may vary depending on the size, weight, and destination of your order.

  • Orders are typically processed and shipped within 1–3 business days after payment confirmation.

2. Shipping Timeframe

Estimated delivery times depend on the shipping method chosen at checkout and your destination. Typically:

  • Standard shipping: 3–7 business days

Please note: Delivery times may be extended due to unforeseen circumstances such as customs inspections or postal service delays.

3. Tracking Information

Once your order is shipped, you will receive a tracking number via email.

You can track your order in the following ways:

  • Visit the carrier's website (e.g., DHL, UPS, or local postal service).

  • Enter your tracking number into the carrier’s tracking tool.

  • Alternatively, track your order directly through our website using your order number, via the link:

 https://www.weloversbeauty.uk/apps/17TRACK?_gl=1*xv1oak*_gcl_au*ODAyOTUxNTcyLjE3NTkzNjE3NjY.

4. Checking the Status of Your Shipment

To check your shipment status:

  • Go to the carrier’s tracking page (e.g., DHL, UPS).

  • Enter your tracking number in the search bar.

  • You may also email us at support@weloversbeauty.uk for updates or assistance.

5. Missing Items or Orders

If your order is missing or has not arrived within the expected timeframe:

  • Check the tracking link for any delivery updates or exceptions.

  • If tracking shows the package was delivered but you haven’t received it, check with your local postal office or delivery point.

  • If the issue persists, contact us within 7 days of the expected delivery date at support@weloversbeauty.com

We will:

  • Investigate the matter with the carrier.

  • Initiate a claim if necessary.

  • Provide a replacement or refund if the package is deemed lost.

6. Contact Information

For any questions or concerns regarding shipping or delivery, feel free to reach out:

Company Name: We Lovers Beauty
Email: support@weloversbeauty.uk
Opening Hours: Monday to Friday, 08:00 AM – 06:00 PM (GMT)

We aim to respond to all inquiries within 24 hours.