Perguntas frequentes

Oferecemos diversas opções de pagamento convenientes para tornar sua experiência de compra a mais tranquila possível! A WeLovers Beauty aceita atualmente:

• Todos os principais cartões de crédito (Visa, Mastercard, American Express, Discover)
• PayPal
• Comprar Pagar
• Apple Pay
• Google Pay

Todas as transações são processadas por meio de gateways de pagamento seguros para garantir que suas informações financeiras permaneçam seguras e protegidas. Caso encontre algum problema durante a finalização da compra, não hesite em entrar em contato com nossa equipe de suporte para obter ajuda.

Para sua conveniência, você pode encontrar o número do seu pedido em diversos locais:

• No e-mail de confirmação do pedido enviado imediatamente após a sua compra.
• No e-mail de confirmação de envio, quando seu pedido for despachado.

Observe que os e-mails de confirmação de pedido são sempre enviados automaticamente após uma compra bem-sucedida. Caso não o encontre em sua caixa de entrada, recomendamos verificar sua pasta de spam ou lixo eletrônico, pois esses e-mails importantes podem ser filtrados para lá. O número do seu pedido é essencial para entrar em contato com nossa equipe de suporte sobre sua compra, por isso recomendamos que o mantenha à mão para consulta rápida!

Processamos os pedidos rapidamente para garantir que você receba suas lindas peças da WeLovers Beauty o mais breve possível. Caso precise modificar ou cancelar seu pedido, entre em contato imediatamente com nossa equipe de atendimento ao cliente pelo e-mail support@weloversbeauty.uk.

Faremos o possível para atender à sua solicitação caso seu pedido ainda não tenha sido processado. Para pedidos que já foram preparados para envio, talvez não seja possível fazer alterações, mas teremos prazer em ajudar com devoluções assim que você receber os itens.

Please contact us with your order number and promo code ASAP at support@weloversbeauty.uk and we'll do our best to take care of it! We understand how frustrating it can be to miss out on savings, so reach out as quickly as possible after placing your order.

WeLovers Beauty is focused on providing the best possible service and delivery experience to customers in the United Kingdom. This allows us to ensure quick shipping times and maintain our high standards of customer care while offering competitive shipping options.

For orders within the UK, you can typically expect your package to arrive within 3-7 business days after dispatch. Orders are usually processed and shipped within 1-3 business days after payment confirmation.

Orders to certain remote locations or during peak seasons may take a little longer. Rest assured, once your order ships, you'll receive a confirmation email with tracking information so you can follow your WeLovers Beauty pieces on their journey to you! We work with reliable shipping partners to ensure your beautiful garments reach you as quickly as possible.

Tracking your WeLovers Beauty order is simple! Once your order ships, you'll receive a confirmation email with your tracking number and a direct link to follow its journey.

You can also visit our Track my order page to view real-time updates on your package's location at: https://www.weloversbeauty.uk/apps/17TRACK

If you have any questions about your tracking information, our customer care team is always ready to assist you.

Most packages are delivered within 3-7 business days of ordering, with a maximum delivery time of up to 10 business days in rare cases. If you haven't received your order within this timeframe, please don't worry!

Contact our support team at support@weloversbeauty.uk with your order number and we'll investigate the status of your package right away. We'll work with our shipping partners to locate your items and provide you with updated information. Your satisfaction is our priority, and we're committed to ensuring your WeLovers Beauty pieces reach you as soon as possible!

If your order appears to be lost in transit, please don't worry! Contact us right away at support@weloversbeauty.uk. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you.

We will investigate the matter with our shipping partners, initiate a claim if necessary, and provide a replacement or full refund if the package is deemed lost. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping!

We offer a 30-day return policy, because we want you to love your WeLovers Beauty pieces! If you're not completely satisfied with your purchase, you can return unworn items in their original packaging within 30 days of delivery.

To start the return process, please contact our support team at support@weloversbeauty.uk. Our friendly team will provide you with all the necessary information and return instructions. We understand that sometimes things just don't work out as expected, and we're here to make the return process as smooth as possible for you.

The first step is to contact our support team at support@weloversbeauty.uk. In your email, please include your order number and the reason for your return or exchange.

Our team will respond promptly with detailed instructions tailored to your specific situation and provide all the necessary information to complete your return. This personalized approach allows us to better assist you and ensure a smooth, hassle-free experience. Please note that all returns must be initiated within our 30-day return window, and items should be unworn with all original tags attached.

Absolutely! If you love the style but need a different size or prefer another color, we're happy to help with an exchange. Simply follow the same return process and specify which size or color you'd like instead.

Please note that exchanges are subject to current stock availability. Once we receive and approve your return (within 7 business days), we'll ship the replacement product to you.

We kindly ask that all returned items be unworn, unwashed, and in their original condition with all tags attached. Items should be returned in their original packaging to ensure they arrive safely back to us.

This helps us maintain our high quality standards and allows us to quickly process your return or exchange for the next customer.

We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us at support@weloversbeauty.uk right away.

To help us resolve the issue quickly, we ask that you include clear photos showing the defect. These images are essential for our quality control process and help us provide the best possible solution for you. Your satisfaction remains our utmost priority, and we're committed to making things right!

Finding your perfect WeLovers Beauty fit is easy with our detailed size guide! You'll find size charts on each product page that provide specific measurements for that particular item.

We recommend taking your current measurements and comparing them to our size chart for the most accurate fit. Remember that different styles may fit differently, so always check the specific product's size guide. If you're between sizes or have any questions, our customer care team would be delighted to help you choose the right size!

Yes, we do! At WeLovers Beauty, we celebrate women of all shapes and sizes. Our collections include an inclusive size range because we believe every woman deserves to feel beautiful and confident in premium, well-designed clothing.

We're constantly working to expand our size offerings and ensure our pieces flatter every figure, regardless of size.

If your WeLovers Beauty piece doesn't fit quite right, don't worry! We offer easy exchanges for different sizes within our 30-day return window. Simply contact our customer care team, and they'll guide you through the exchange process.

We want you to feel absolutely confident and comfortable in your WeLovers Beauty clothing, and finding the right fit is an essential part of that experience.

WeLovers Beauty was created with a mission to provide high-quality women's clothing at fair prices. We've been operating since 2015, continually improving and providing an ever-improving experience for our customers with over 15,000 sales in the UK.

We believe that customer service comes first. That's why we only offer quality accessories at affordable prices and are available to answer any questions you may have about your orders. Unlike many fashion brands that focus solely on trends, we prioritize both style and comfort while maintaining the elegance and quality you deserve.

We want your WeLovers Beauty pieces to remain beautiful for years to come! Most of our garments can be machine washed on a gentle cycle with similar colors, using mild detergent.

We recommend laying flat or hanging to dry, and using a cool iron if needed. For our more delicate items, hand washing or dry cleaning may be suggested. Each garment comes with specific care instructions on the label, which we recommend following to maintain the quality and longevity of your items.

We usually restock pieces from our latest collection within a few weeks. Please sign up for our email newsletter to be notified of restocks, and you won't miss out next time!

You can also contact our customer service team at support@weloversbeauty.uk for more specific information about when a particular item might be back in stock.